Our Service Plan
After-sales service is a kind of responsibility, and it is the return we can provide to users who trust Heshan's products!
In order to improve customer satisfaction, we not only strictly control product design and manufacturing, but also attach great importance to product installation and maintenance. The quality of the product is guaranteed for one year free of charge (excluding daily cleaning work) and lifetime maintenance. If the product fails, we promise to provide technical support or on-site service. In order to improve the response speed, we have established a number of after-sales service outlets all over the country to serve users faster and better. The persons in charge of the after-sales service outlets have many years of elevator installation and maintenance qualifications, as well as a wealth of Heshan company product installation and Maintenance experience.
Exemption Period
After receiving the customer's repair notice, our company will dispatch technical personnel to the site for processing at the time agreed by both parties
Out of Warranty Period
The maintenance of Heshan products implements paid services
Quality problems cause the product to not work properly
Our company will replace materials and repair product failures free of charge to ensure that the product can be used normally.
For customer-installed products
If our technicians confirm that it is due to non-standard installation, it is an installation problem that leads to poor product performance and other failures, our company will inform the customer, and if we need to deal with it, a certain fee will be charged.
Dirty blockage problems cause the product to not work properly
The product needs to be cleaned and maintained regularly. After a few years of use, there may be dirty blockages that need to be dealt with. If we need to deal with it, a certain fee will be charged.
Generally, there are service methods such as one-time, half-package, large-package, etc.
Sign an annual agreement, please consult the after-sales service hotline: +86-571-88733750
