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Sales Q&A

Q.

I need an elevator air conditioner, how to buy it?

A.

Hello! Heshan Company specializes in the production, sales, installation and maintenance of elevator air conditioners, and provides pre-sale, in-sale and after-sale one-stop services. Since there are many types of elevator air conditioners, have you seen our parameter table and is there a specified model? If you haven't selected it, then we will help you choose a specific model. In addition, do you need us to provide cables and installation? If you need to provide us, please provide the relevant information: a. The full name of your company; b. Elevator load; c. Elevator brand; d. Lifting height (or number of floors); e. The city where the project is located, Written quotations are sent to your email or WeChat.

Q.

What are the functions of the elevator air conditioner?

A.

In addition to basic functions such as refrigeration, ventilation, dust removal, dehumidification, and timing, elevator air conditioners also have optional functions such as heating, sterilization and purification, temperature display, automatic sleep, and remote control, which need to be notified in advance.

Q.

Has the product been tested? Does the company have management system certification?

A.

The products sold in China have CCC certification, and the products exported have CE certification, as well as corresponding type test reports, electromagnetic compatibility test reports, etc. The company has ISO 9001: 2015 quality management system, ISO 14001: 2015 environmental management system, ISO 45001: 2018 occupational health and safety management system and other certification certificates issued by China Quality Certification Center.

Q.

How to supply power for elevator air conditioner?

A.

Sufficient power supply needs to be prepared on the top of the elevator car. Generally, it is recommended to install another three-core travelling cable. If there are enough spare cable in the main elevator cable, the spare cable can also be used as the power supply.

Q.

How long is the lead time?

A.

The delivery time of conventional products is generally one week, and the delivery time of customized products needs to be confirmed with the sales manager.

Q.

Who installed it? Under what conditions can elevator air conditioners be installed?

A.

For domestic projects, Heshan provides door-to-door installation services, which are billed per unit; customers can also install by themselves, and Heshan provides guidance documents or telephone video guidance. It takes about 2-3 hours to install a set of elevator air conditioners. Generally, the elevator can be moved when the slow car is active, and the installation can be carried out after the installation of the decorative roof in the car.

Q.

What should I pay attention to during use?

A.

① Read the instruction manual carefully before use to understand some basic functions and operation methods of the remote control; ②Do a good job of daily cleaning and maintenance, and clean the 3 filters on the main unit of the elevator air conditioner (2 external and 1 internal); maintenance frequency: It depends on the actual situation, and it is generally recommended to clean it every 30 days; this work is performed by the elevator Maintenance personnel or the user's elevator management personnel to complete.

Q.

In case of failure, how to report for repair?

A.

Call the national unified service hotline: 400-900-8158, and Heshan customer service staff will answer questions; if you need door-to-door service, the Heshan headquarters will directly send the order to the service engineer; Heshan is located in Beijing, Shanghai, Anhui, Guangdong , Chongqing, Sichuan, Hunan, Hubei, Fujian, Guangxi, Hainan, Zhejiang and other provinces and cities have resident service engineers.